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Quality Systems & Company Vitals

August 31, 2023

We tend to think of quality as an outcome or end result, but it’s actually a consistent thread that ties our processes together. A quality system, when implemented effectively, provides us with a framework to monitor the vital signs of your business and continually improve your processes. During this interview with SCMEP Process Improvement Coach and quality expert, Stephen Deas, we discuss the purpose, pitfalls, and power of implementing a quality system. Stephen’s passion for quality is only overshadowed by his exceptional ability to distill complex ideas into simple concepts that can be easily understood and applied.

Stephen has over 25 years of experience in quality, working for companies such as Robert Bosch Corporation, Collins & Aikman, and Charleston Marine Containers. He’s an ASQ Certified Quality Engineer (CQE) and ASQ Certified Six Sigma Black Belt (CSSBB). To learn more about Stephen, visit the SCMEP Team page.

There is a wealth of information about PDCA, SIPOC, and the 6Ms of manufacturing available on the internet. These are very common terms used in quality and continuous improvement efforts, so it is a good idea to get more familiar with how they are often used.

Some main ideas we discuss include:

  • What is the benefit of implementing a quality system?
  • Quality Control vs. Quality Assurance
  • Pitfalls and Stumbling Blocks
  • The Importance of Audits

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